Our Support Channels and Response Times

Our Support Channels and Response Times

Support Channels and Response Times

Black Apex Consortium offers a variety of support channels to ensure you receive timely assistance. Here’s how you can reach us:

Support Channels:

  • Phone Support: Call us at 804-465-9200 for immediate assistance during business hours (Monday to Friday, 9 AM - 5 PM).
  • Email Support: Contact us at support@blackapex.org. We aim to respond within [Response Time, e.g., 24 hours].
  • Live Chat: Use our website’s live chat feature for instant support. Available Monday to Friday, 9 AM - 5 PM.
  • Help Desk Portal: Access our help desk at https://blackapexconsortium.zohodesk.com/portal/en/home to submit support tickets, track your requests, and browse our knowledge base.

Response Times:

  • Phone Support: Immediate assistance during business hours.
  • Email Support: Within [Response Time, e.g., 24-72 hours].
  • Live Chat: Response within minutes during available hours.
  • Help Desk Tickets: Acknowledgment within [Response Time, e.g., 24 hours], with resolution based on ticket priority.

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