Connected Domain Not Showing Your AUEN Website

Connected Domain Not Showing Your AUEN Website

Troubleshooting: Connected Domain Not Showing Your AUEN Website

If you've connected your domain to your AUEN website but it's still not displaying, there could be several reasons for this issue. Follow these troubleshooting steps to resolve the problem.

Step 1: Verify Domain Connection

  1. Check Domain Settings: Log in to your AUEN account. Navigate to the 'Domains' section in your dashboard. Ensure your domain is listed and marked as connected.
  2. Correct DNS Settings: Access your domain registrar's control panel. Verify that your DNS settings are correctly pointing to AUEN's servers. Typically, you need to set the A record to AUEN's IP address and the CNAME record to your AUEN site URL.

Step 2: DNS Propagation

  1. Allow Time for DNS Propagation: DNS changes can take up to 48 hours to propagate globally.During this time, your domain may not immediately display your website.
  2. Check DNS Propagation Status: Use online tools like "WhatsMyDNS" to check the propagation status of your domain. Ensure that the DNS records are correctly updated across various locations.

Step 3: Clear Cache

  1. Browser Cache: Clear your web browser's cache and cookies.Try accessing your website again.
  2. DNS Cache: Flush your local DNS cache. This can usually be done via the command prompt:Windows: Open Command Prompt and type ipconfig /flushdnsMac: Open Terminal and type sudo killall -HUP mDNSResponder

Step 4: SSL Certificate

  1. Check SSL Settings: Ensure that your SSL certificate is correctly set up if you are using HTTPS. In the AUEN dashboard, navigate to the SSL settings and verify that the certificate is active.
  2. Renew SSL Certificate: If your SSL certificate has expired, renew it through AUEN or your domain registrar.

Step 5: Verify Site Publishing

  1. Publish Your Site: Ensure that your site is published from the AUEN editor. Any changes made to your site need to be published to be visible.

Step 6: Contact Support

  1. AUEN Support: If the issue persists, contact AUEN support for further assistance. Provide them with details about your domain settings and the steps you've already taken.

Additional Tips:

  • Check for Typos: Ensure there are no typos in your domain name settings.
  • Multiple Domains: If you have multiple domains, ensure the correct one is set as the primary domain.
  • Domain Expiry: Verify that your domain registration is current and has not expired.
By following these troubleshooting steps, you should be able to resolve the issue of your connected domain not displaying your AUEN website. If you continue to experience problems, AUEN support is available to help you diagnose and fix the issue.

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